Terms & Conditions

By receiving Commemorative-Creations Terms and Conditions, you acknowledge that this is a binding legal agreement between Commemorative Creations and users of products and services provided by Commemorative Creations

Choosing Music

You can supply the background music, such as a piece of music that was a favourite of your loved one.

If you choose your own music, it is licenced to be played for private and personal use, such as at a funeral or memorial service. The music is not licenced for broadcast, mass-production of CD or DVD copies, or for uploading to the Internet

All sales are final. There are no refunds offered any product or service except in the case where no work has been performed by Commemorative Creations, If work has been performed in any capacity, then the client may receive a store credit for the difference between the payment made by the client and the value of the work deemed performed by Commemorative Creations.

30-day quality guarantee. We guarantee our product for 30 days from delivery. If you are unsatisfied, please return the product and original media with a description of the issue. If issues are found, we will fix them promptly.

Services offered by Commemorative Creations are provided without warranties of any kind, whether expressed or implied to the fullest extent permissible pursuant to applicable law. Commemorative Creations disclaims all warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Commemorative Creations does not represent or warrant that the services provided will be error-free or that defects will be corrected. Commemorative Creations does not make any warranties or representations regarding the use of the materials provided in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Marketing. By placing an order with Commemorative Creations, you acknowledge that you are knowingly added to our email correspondence, and will receive updates, specials, promotions, and an occasional newsletter in your inbox. This service may be opted out of at any time by the user.

Commemorative Creations is not responsible for late, lost, damaged or misdirected mail.

By submitting an order, Customer declares and warrants that all materials provided for conversion and/or duplication are not in violation of any copyright laws.

Customer will indemnify and hold Commemorative Creations harmless in respect to any claims or demands by any third party that infringes upon any Copyright law. The video materials submitted were either created by Customer or Customer has the right to permit Commemorative-Creations to perform duplication services, or Customer has the permission of the copyright owner to duplicate video materials and written release form is provided.

All CommemorativeCreations.com.au orders are posted with Tracking ID to customer which will be emailed to you upon shipment.

Having read and understood this agreement, you acknowledge its priority to any order, engagement or advertisement, and agree to its terms.